Hospitality with excellence

Toolkit

Photo: Regndans

Toolkit

Want to learn more about how to implement user-oriented methods to get closer to your customers? Use the methods to dive deeper into your customers different touchpoints on their customer journey.
The following introductions and canvas can help you and your team.

Watch this short introduction on how to use the ‘Whyscanvas

 

 

Watch this short introduction on how to use the ‘Need finding’ canvas

Watch this short introduction on how to use the ‘Empathy Map’ canvas

Watch this short introduction on how to use the ‘Feedback grid’ canvas

Watch this short introduction on how to use the ‘How Might We’ canvas

Watch this short introduction on how to use the ‘Challenge Definition’ canvas

Watch this short introduction on how to use the ‘Prototype’ canvas

Watch this short introduction on how to use the 'User journey’ canvas

Want to ensure a consistent level of service and customer experience?

Use this checklist as an inspiration for a successful site inspection or planning visit.

The checklist can also be used as a support for new employees. 

Contact us

We’re here to help, whatever stage of planning you’re at, and it doesn’t cost an øre (that’s Danish for penny). Email us at cvb@woco.dk or look for the right person on our contacts page.

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Photo:Woco

contact_CVB

Photo:Woco

Request for proposal

Don't hesitate to submit your RFP.

Request for proposal