Wonderful Copenhagen
Copenhagen from the top

Denmark in facts

Here you will find practical information and answers to some of the most frequently asked questions about traveling to Denmark. If you cannot find the information you are looking for, please feel free to contact us

If your clients need help or inspiration during their stay in Denmark, the tourist offices are good places to start. 

In Copenhagen, the friendly staff from Copenhagen Visitor Service is ready to welcome and hand out free city maps at the port in Ocean Quay and Langelinie. If your clients arrive at Nordre Toldbod, they are already in the heart of Copenhagen. If they need information or inspiration regarding their stay in Copenhagen, we recommend stopping by Copenhagen Visitor Center at Vesterbrogade 4. The visitor center is located in the heart of Copenhagen across the main entrance to Tivoli Gardens and just around the corner from Copenhagen Central Station.

Denmark is a great place to drive. It is relatively safe and distances between sights and cities are short. 

If your clients are arriving at Copenhagen Airport, they will be able to rent a car from there, and get on with their journey to Denmark.

The most common credit card in Denmark is VISA, but most ATMs accept Mastercard and American Express as well.

In Copenhagen, most hotels, stores, cafes, and restaurants accept most major credit cards. It is a good idea always to ask beforehand, as some places might charge a fee when accepting foreign credit cards as payment.

Please note that PIN code and a picture ID might be required when using a credit card in Denmark. 

Most shops in Denmark accept cash, but there is an increase in cash-less shops where it is only possible to pay by credit card or mobile. You should also note that some kiosks and supermarkets do not accept cash after 8 pm. 

Denmark has four distinct seasons with hot summer days, colorful autumns, green springs, and cold, snowy winters. 

June, July, and August are usually the warmest time of year with an average temperature of 20 degrees Celcius and 68 degrees Fahrenheit. February is generally the coldest with an average of two degrees Celcius and 35 degrees Fahrenheit. 

The Danish krone is the official currency of Denmark. The currency sign is “kr.” and the ISO code is “DKK”.  You can check the current currency rates on this website.

Denmark uses two-pin continental plugs and 220 volt (50Hz) like most other European countries. Visitors from Ireland or the UK will need adaptors for electrical appliances, while those from North America will need a transformer to use 110/125 volt appliances.

If an emergency occurs while in Denmark, always dial 112. This is a free call and will get you in contact with the police, the fire brigade, or the hospital. 

Here are essential phone numbers to know in case of emergencies: 

- Call (+45) 112 for life-threatening emergencies and ask for the police, fire department, or ambulance service.

- Call (+45) 1813 for injuries or sudden illness and speak to a nurse or doctor, or to go to a hospital emergency department.

- Call (+45) 114 for police, when it is not an emergency.

Speak slowly and distinctly — state telephone number and address. Emergency calls from public payphones are free. 

Read more on the website of the Danish police.

The official language in Denmark is Danish, but most Danes speak very good English. 

If you lose your property, either by mistake or theft, in Denmark, please contact the Danish police on their non-emergency help number: 114. They will help you contact a local lost property office in the area you are visiting. 

We recommend using VALiZO's luggage service when traveling to Copenhagen for a convenient and hassle free time in the city. 

VALiZO offers the service of transporting luggage from the cruise ship to a chosen destination in Copenhagen. Please find more information on VALiZO's website.

If your clients come from countries outside the EU and Scandinavia, they are eligible for a tax refund after shopping in Denmark, when they spend over the minimum purchase amount of 300 DKK. 

Find a complete guide to tax free shopping on Global Blue's website here.

Tipping is not required in Denmark, as service charges are included in hotels, restaurants, and taxi bills. However, if you want to tip because of excellent service, feel free to do so. The amount is entirely up to you. 

The public transportation in Copenhagen is very reliable, punctual and it takes you everywhere in the city. For a detailed guide on how to get to and from the cruise ports, please click here.

If your client is traveling with a disability to Denmark, please find useful information here.

There is passport control when entering Denmark from a country outside the Schengen area, and some nationalities need a visa to enter Denmark. You can check visa requirements for your country at the Danish Immigration Service’s website.