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Hospitality with excellence

Photo: Regndans

Det gode værtskab

 Background and Toolkit

The crisis has led to redundancies in the meeting profession and a drain on experience and skills. Focused workshops has therefore been held for employees in the tourism industry in Copenhagen – hotels, venues, restaurants, transportation etc. – focusing on the future facing the industry and how employees can best act on it both individually and as a single profession.

Toolkit

Want to learn more about how to implement user-oriented methods to get closer to your customers. Use the methods to dive deeper into your customers different touchspoints on their customer journey.
The following introductions and canvas can help you and your team
 

Watch this short introduction on how to use the ‘Whyscanvas

 

 

Watch this short intruction on how to use the ‘Challenge Definition’ canvas

Watch this short intruction on how to use the ‘Empathy Map’ canvas

Watch this short intruction on how to use the ‘Feedback grid’ canvas

Watch this short intruction on how to use the ‘How Might We’ canvas

Watch this short intruction on how to use the ‘Need finding’ canvas

Watch this short intruction on how to use the ‘Prototype’ canvas

Watch this short intruction on how to use the 'User journey’ canvas

Contact us

 

Wonderful Copenhagen
Nørregade 7B
1165 Copenhagen K
Tel.: +45 3325 7400
Email: cvb@woco.dk

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