Hospitality with excellence
Det gode værtskab
Background and Toolkit
The crisis has led to redundancies in the meeting profession and a drain on experience and skills. Focused workshops has therefore been held for employees in the tourism industry in Copenhagen – hotels, venues, restaurants, transportation etc. – focusing on the future facing the industry and how employees can best act on it both individually and as a single profession.
Toolkit
Want to learn more about how to implement user-oriented methods to get closer to your customers. Use the methods to dive deeper into your customers different touchspoints on their customer journey.
The following introductions and canvas can help you and your team
Watch this short introduction on how to use the ‘Whys’ canvas
Watch this short intruction on how to use the ‘Challenge Definition’ canvas
Watch this short intruction on how to use the ‘Empathy Map’ canvas
Watch this short intruction on how to use the ‘Feedback grid’ canvas
Watch this short intruction on how to use the ‘How Might We’ canvas
Watch this short intruction on how to use the ‘Need finding’ canvas
Watch this short intruction on how to use the ‘Prototype’ canvas
Watch this short intruction on how to use the 'User journey’ canvas
Contact us
Wonderful Copenhagen
Nørregade 7B
1165 Copenhagen K
Tel.: +45 3325 7400
Email: cvb@woco.dk