CPH also won the global award for Best Airport Security Processing, receiving top marks from passengers:
“We’re extremely proud of this award. We know that security screening is one of the most important factors for travellers, so we’re focused on ensuring that it’s a positive experience. […]”
Skytrax praised CPH for its achievements:
“We would like to congratulate Copenhagen Airport on its double success in winning these two very important customer satisfaction awards,” says Skytrax CEO Edward Plaisted. “The fact that Copenhagen Airport has won both Best Airport in Northern Europe and Best Airport Security. Processing underlines how the airport is continuing to raise its service level. The security process is one area where competition is fiercest among airports, and this is a great result for Copenhagen Airport.”
Skytrax’ World Airport Survey is widely recognised to be one of the industry’s leading benchmarks. The 2017 survey, carried out at 555 airports around the world between July 2016 and February 2017, generated 13.82 million completed questionnaires covering check-in, arrival, transfer, shopping, security, passport control and departure. Skytrax is independent of the airports involved in the survey.
This press release was first published by Copenhagen Airports.