Specific proof of the continual focus on efficiency improvements can be found in the recently renovated Terminal 2. One of the latest initiatives in the terminal is the installation of sensors in the ceiling that register whether passengers are moving or are standing still. This helps the airport predict and, thereby, prevent queuing.
The self-service bag drops reduce the time passengers spend at the counters to as little as 15 seconds, and the optimised use of check-in facilities has increased efficiency by 30%. Both of these improvements helped us reduce the airport's costs per passenger by 1.7%.
This press release is published by Copenhagen Airports A/S.