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Frequently Asked Questions
We are here to help you!
Below, you can find all the answers to the questions we get asked the most often.
I have clients who need assistance with their trip to Copenhagen, can you help?
As the official tourism organization of Copenhagen, we sadly cannot help you with any bookings or personal itinerary planning but we would love to send you in the direction of someone who can.
If you need inspiration for what to do, see, eat and drink in Copenhagen, please have a look at our Planning Guide.
In case you need assistance with the planning and booking of a trip to the city (and beyond), please find a list of recommended incoming bureaus here.
I need to book transportation/find a coach operator in Copenhagen, can you help?
We unfortunately cannot help you with the booking but happily share recommended suppliers with you. You can find the provider that best fits your needs in our guides to coach operators and incoming bureaus. We wish your clients a wonderful time in Copenhagen.
Which DMCs/incoming bureaus would you recommend?
That entirely depends on your needs and preferences. Therefore, we have made this list of incoming bureaus, where you can learn more about them and find the operator that suits your needs the best.
Do you have any printed materials that you can send?
Wonderful Copenhagen has an internationally recognized strategy for sustainabile tourism, Tourism for Good. In this process of becoming a more sustainable organisation (and city), we aim to reduce our ecological footprint, and therefore avoid the printing and shipment of materials. However, we have all information and materials available digitally. We recommend that you share our website, www.visitcopenhagen.com, with your clients instead. Here, we also feature online maps for every product recommended.
For Travel Trade related material, we refer to our digital B2B brochure, How to sell Copenhagen.
Do you have an offer for Travel Professionals visiting Copenhagen?
Sure we do! To obtain our Travel Agent offer, first you will need to complete our educational e-learning training, Copenhagen Academy. Afterwards, you just send us all the necessary information we need to evaluate your request (more details here). Make sure to do so at least 10 business days prior to your arrival, to ensure that you receive the voucher in time for your visit. And then we wish you a wonderful trip to Copenhagen.
What is included in your Travel Agent offer?
Our Travel Agent offer includes a complimentary Copenhagen Card valid for 72 hours, 50% off on a canal tour with Hey Captain (for two persons) and the opportunity to stay at a city hotel incl. breakfast at a special agent rate. You can find more information here.
Who is entitled for your Travel Agent offer?
The offer is reserved to international Travel Professionals (resident outside Denmark) who are interested in promoting and selling Copenhagen as a destination and need to get that important first-hand impression of the city. If that is you, all you need to do is to complete all the steps specified in this document and you are good to go.
How do I get access to your Travel Agent offer?
If you are entitled to the offer (requirements here), you will first have to complete our educational e-learning program, Copenhagen Academy, and then send all the necessary information to us at least 10 business days prior your departure. Please find all the information here.